Curt and his partner Kevin’s decision to revamp their approach to onboarding has resulted in them hurtling towards $8 million in business this year.
Creating a robust onboarding system injects new recruits with a company’s DNA.
Digitizing the training process can reduce all-important time frames.
The importance of empathy: mind tools to make new recruits want to stick around.
‘No Turd Policy’: fixing recruiting mistakes – fast.
Efficient testing and verification to maximize the performance of your staff.
Watch Episode 6 of the Contractor Evolution ShoW
Listen to Episode 6
Read a Summary of Episode 6
How a spray foam entrepreneur turned a super weak onboarding system into an unbelievably awesome experience.
Remember showing up to your first day of work at a new company?
Were you thrown in at the deep end and expected to just “get on with it”? How did that make you feel? Yea, not good.
The way you treat new recruits will have long lasting effects. Play it right, and you’ll have them eager to bring their best; make them feel unsupported and it can result in confusion and disillusionment . . . and leave a seriously bad taste in their mouth (pass the mints).
After you’ve spent all that time (that you don’t have), trying to find new talent, don’t ruin it! It’s time to level up your onboarding skills.
In this episode of Contractor Evolution we welcome Curt Janzen, co-founder and CEO of Beyond Foam, a Calgary based spray foam contractor and an onboarding superhero. It wasn’t always that way.
Curt and his partner Kevin Boschee have enjoyed steady growth since launching in 2006, but Curt admits a key revelation for him at Breakthrough Academy was learning (thanks to BTA coach Dan Stav grinding his gears!) that Beyond Foam’s onboarding system was super weak.
Being competitive guys, he and Kevin immediately set about not just improving their onboarding, but making it awesome.
The result? Their revamped approach to onboarding has been HUGE to their growth. They are on pace to do over $8 million in business this year, and they’re expanding so fast they’re planning to buy some land and build a new shop for their rapidly growing team.
Curt covered a lot of ground during our conversation, but here are three brief takeaways.
3 Key Takeaways
1. Plan Beforehand
Curt and Kevin make a checklist of their new employees’ needs prior to their first day on the job. Do they need a computer, and what programs? Do they want a phone, and what apps? Shirts, hats, and other gear? And then they get these goods together. “Everything’s kind of sitting on their desk or on their workstation for them,” Curt says. This not only sets a nice tone, it shows that Beyond Foam executes at a high level – so the newbies should too (by the way, acknowledging needs and personal interests is a hallmark of Beyond Foam’s relationship with staff overall).
2. Create A Rapport
On the inaugural day, Curt and Kevin introduce newcomers to their most important team members (such as the operations and safety managers) and encourage them to develop a rapport based on good humour and mutual personal interests. This is a great way of quickly ‘injecting’ the company’s DNA into the newbies.
After introducing the newcomers to other personnel, Curt and Kevin discuss how these people rose in the ranks. “When they can see all the different arms of a company working together for that same common goal, that just gives them the incentive or the vision that they can keep on growing within our company,” Curt explains.
3. Provide A Post-Onboarding Roadmap
At Beyond Foam, the enthusiasm generated by great onboarding is sustained by a multi-level program whereby individual skillsets can be tested and verified, allowing staff to advance (it’s rigorous: Beyond Foam even has a specific way of rolling up extension cords). And it’s all delivered digitally via Lessonly, which enables Curt and Kevin to add and tweak content at the drop of a hat.
We’re just skimming the surface of Curt’s conversation with Igor and I: his many business insights are pure gold, and it’s all pretty simple stuff that anyone can implement with a little care and passion.
So listen to the full podcast and find ways you can improve your onboarding program. Enjoy!